Thank you all for attending my session at the Service Excellence Leadership event. As promised, I have posted a handout covering this material in more detail. Click on the link below to initiate the download. It is intended to support the session and should not be re-distributed to non-attendees. Please do not circulate it through your your company or organization to people who did not attend the conference.
Several people asked about the slides I used to graph birthrate and the "compare and contrast" on typical (not universal) generational values. These are posted here as a PDF below the handout.
Please do not hesitate to contact me if you would like more information. I hope to revisit to talk more about bringing Generation NeXt successfully into the workplace.
